Shipping
Bellas Lingerie only post items within the UK and all orders cost £2.95 for delivery with all items sent via Royal Mail. Please note a signature is always required.

Items are always sent within 3 working days of ordering.

Returns
Bellas Lingerie operate a full refund and exchange policy. If you have goods you wish to return:

Contact our customer service representative for a returns merchandise authorisation code (RMA) within seven days of receipt of the goods.

Email: sales@bellaslingerie.co.uk

Telephone: 01443 408777 between 9am - 5.30pm Monday to Friday excluding Bank Holidays.

They will give you the RMA code and advise you on the method of postage for the return. All items to be returned must be accompanied with the correct RMA code or the claim will not be accepted. Reasons for return and liability;

If you are unhappy with your purchase:
You can return it to us in its original condition and packaging, within 7 days of receipt.
Please ensure packaging is secure as it may not be possible to refund or replace an item damaged during return transit. Please include a note stating reason and RMA code. We will refund the cost of the item but not the return postage.

If the item is defective:
Please return the item with any original packaging and include a note stating damage or defect and RMA code. We will refund the cost of the item but not the return postage.

PLEASE NOTE DUE TO HYGIENE REGULATIONS KNICKERS, THONGS & BRIEFS MAY ONLY BE RETURNED IF DEFECTIVE.

This returns policy does not affect your statutory rights